TERMS OF BUSINESS

Last updated: 6 August 2026

IMPORTANT – NATURE OF OUR SERVICE

DIY-Conveyancing.co.uk is a self-service online software platform. It provides tools that enable you to enter information and generate forms and documents for your own use in carrying out your conveyancing transaction.

We do not act for you as your solicitor or conveyancer and we are not instructed to conduct your conveyancing transaction. We do not represent you or any other party to the transaction, and your use of the Service does not create any type of professional-client relationship or legal retainer between you and us.

The Service is designed for people who have chosen to conduct their conveyancing themselves. The software may use the information you provide to select, populate and generate forms, documents, information and procedural guidance. This does not mean that we have reviewed your individual circumstances or advised you that any particular document, course of action or transaction is legally appropriate for you.

Unless a particular service expressly states otherwise, no solicitor or conveyancer reviews your answers or the documents generated by the Service. We do not make legal decisions for you, negotiate or correspond with other parties on your behalf, or take responsibility for progressing or completing your transaction.

You remain responsible for your own conveyancing transaction, including the information you provide, the decisions you make, checking the documents produced, signing and submitting documents where required, complying with applicable requirements and deadlines, and deciding whether you need independent legal advice.

If you require advice about your legal rights, the legal effect of a document, the risks of a transaction or what you should do in your particular circumstances, you should obtain advice from an appropriately qualified legal professional.

1. Who we are

1.1 These Terms of Business apply to document-generation products purchased from www.diy-conveyancing.co.uk.

1.2 The website published at www.diy-conveyancing.co.uk and the service it offers are operated by DIY CONVEYANCING LTD, a company registered in England and Wales under company number 16476638.

1.3 Our registered office is:

DIY CONVEYANCING LTD 71–75 Shelton Street Covent Garden London WC2H 9JQ

1.4 We trade as DIY-Conveyancing, DIY-Conveyancing and as www.diy-conveyancing.co.uk.

1.5 You can contact us at contact@diy-conveyancing.co.uk.

1.6 “Pack” means the digital pack of conveyancing documents generated through our service typically comprising an AP1, a TR1 (or AS1), Identity Forms and Guidance Notes.

1.7 References in these Terms to “DIY Conveyancing”, “we”, “us” or “our” mean DIY CONVEYANCING LTD. References to “you” or “your” mean the consumer purchasing or using the Pack.

2. Important information about our status and service

2.1 DIY Conveyancing is a self-service document-generation platform. We do not act for you, provide personalised legal advice, conduct your conveyancing or submit your application to HM Land Registry.

2.2 You use the platform to provide information and make the decisions required to generate your documents. You remain responsible for checking, signing and submitting them and for deciding whether you need independent legal advice.

2.3 DIY CONVEYANCING LTD is not a law firm and is not authorised or regulated by the Solicitors Regulation Authority, the Council for Licensed Conveyancers or another approved legal-services regulator.

2.4 Your purchase does not create a solicitor-client, licensed-conveyancer-client or other professional legal retainer.

2.5 The service is not supplied with the regulatory protections that ordinarily apply when a consumer instructs an authorised law firm. In particular, it is not supplied under the SRA’s compulsory professional indemnity arrangements or as a service protected by the SRA Compensation Fund.

2.6 Communications with us should not be assumed to attract legal professional privilege.

2.7 We do not hold money for your property transaction. Any payment made to us is payment for the Pack. We do not hold purchase money, sale proceeds, tax, HM Land Registry fees or money belonging to another party.

2.8 Information on the website and in a Pack is general information and procedural guidance. It is not a substitute for advice from a solicitor, licensed conveyancer, tax adviser, surveyor, lender or other appropriately qualified professional.

3. Definitions

3.1 A Pack means the documents, forms, instructions and other digital content expressly identified on the relevant product and checkout pages.

3.2 A Supported Transaction means a transfer of whole or assent transaction that satisfies all eligibility conditions and complies with all recommendations stated on the website, in the questionnaire and on the product page at the time of your order.

3.3 The Order Page means the checkout page showing the Pack selected, the principal features, total price and delivery information immediately before you place your order.

3.4 A reference to HM Land Registry includes the Chief Land Registrar and any relevant HM Land Registry service or office.

4. Who may use the service

4.1 You may purchase and use a Pack only if:

(a) you are at least 18 years old and have legal capacity to enter into the contract;

(b) you are acting as a consumer and not mainly for purposes connected with a trade, business, craft or profession;

(d) the transaction is a Supported Transaction;

(e) you are acting in relation to your own property transaction, or you have proper authority from every person for whom you enter information or generate documents; and

(f) you can understand the questions, documents and guidance supplied in English.

4.2 The Pack is not licensed for use by a law firm, conveyancing practice, document reseller or other commercial provider on behalf of its clients unless we have entered into a separate written agreement.

4.3 You must not purchase or use a Pack for a fraudulent, misleading, unlawful or unauthorised purpose.

5. What we supply

5.1 We supply access to an automated questionnaire and use the answers submitted through that questionnaire to generate the Pack described on the Order Page.

5.2 Unless the Order Page expressly states otherwise:

(a) the Pack is generated automatically;

(b) no solicitor, conveyancer or member of staff reviews your answers;

(d) no person confirms that the transaction is legally or financially advantageous;

(e) no person confirms that the transaction has the tax effect you intend; and

(f) no person approves the Pack before it is delivered to you.

5.3 Customer support is limited to technical and administrative matters, such as making payment, downloading the Pack or reporting a software fault.

5.4 Customer support cannot tell you what legal choice to make, interpret your title, advise how property should be owned, advise whether a restriction has been complied with or confirm that a document is suitable for your individual circumstances.

5.5 The service does not include:

(a) obtaining or checking official copies of the register or title plan;

(b) investigating ownership or title;

(d) contacting another owner, buyer, seller, lender, landlord, management company or beneficiary;

(e) obtaining mortgage-lender consent or a release from mortgage liability;

(f) preparing or filing a Stamp Duty Land Tax return or Land Transaction Tax return;

(g) calculating tax or advising on tax liability;

(h) verifying identity or supplying forms ID1, ID2 or ID5;

(i) witnessing or arranging execution of a deed;

(j) paying HM Land Registry fees;

(k) submitting an application to HM Land Registry;

(l) responding to HM Land Registry requisitions;

(m) monitoring an application or deadline; or

(n) correcting the register after completion.

6. Supported and unsupported transactions

6.1 The Pack may be used only for the transaction type and circumstances expressly described on the relevant product page.

6.2 If the questionnaire states that the service is unsuitable, you must not attempt to avoid that result by changing an accurate answer.

6.3 Unless a product page expressly states that the circumstance is supported, you must not use the Pack where the transaction involves:

(a) a transfer of only part of a registered title;

(b) a sale or purchase under a contract;

(d) an existing mortgage where lender consent, release or participation is required;

(e) a leasehold title requiring landlord, freeholder or management-company consent;

(f) a restriction that requires a certificate, consent or other evidence;

(g) a deceased, bankrupt or insolvent owner;

(h) an attorney, deputy, trustee, personal representative or company acting as a party;

(i) a court order, matrimonial order or disputed separation;

(j) a trust, declaration of trust or beneficial ownership arrangement beyond any standard option expressly supported by the Pack;

(k) an overseas company or overseas entity;

(l) adverse possession, boundary changes or possessory title;

(m) a property subject to an option, overage agreement, shared-ownership arrangement, Help to Buy charge or right-to-buy restriction;

(n) a transaction intended to defeat a creditor, tax liability, court order, insolvency or another person’s rights; or

(o) any unusual provision or agreement that needs bespoke drafting.

6.4 The exclusions above are not exhaustive. A matter may be unsuitable because of facts that cannot be identified by an automated questionnaire.

6.5 If you are uncertain whether a matter is supported, you should obtain independent legal advice before ordering or using the Pack.

7. Your answers and decisions

7.1 The Pack is generated from the information and choices you provide. You are responsible for ensuring that every answer is complete, accurate and up to date.

7.2 We do not independently verify your answers unless the Order Page expressly states otherwise.

7.3 You are responsible for:

(a) entering names exactly as they appear in the person's relevant official ID documents;

(b) entering the correct title number, property description and addresses;

(d) understanding and selecting the intended ownership arrangement;

(e) checking any consideration, mortgage debt or other value associated with the transaction;

(f) obtaining the agreement of every necessary party;

(g) establishing that every party has capacity and authority;

(h) identifying restrictions, notices and charges affecting the title;

(i) obtaining any required consent, certificate or supporting evidence;

(j) establishing whether tax is payable or a tax return is required;

(k) arranging valid execution and witnessing;

(l) sending the correct original or certified documents and fee to HM Land Registry;

(m) complying with deadlines and requisitions; and

(n) keeping copies and evidence of delivery.

7.4 An eligibility question or warning is based entirely on the answers supplied. It cannot protect you if an answer is inaccurate or a relevant fact is omitted.

7.5 You should not select an answer merely because it produces the result you want or enables you to continue through the questionnaire.

8. Checking the Pack

8.1 You must read the entire Pack and check every document before it is signed, witnessed, dated or submitted.

8.2 In particular, you must compare the Pack with current official copies of the register and title plan and check all names, addresses, title numbers, capacities, consideration provisions, execution provisions and supporting-document requirements.

8.3 You must not sign or submit a document containing a blank, uncertainty or error.

8.4 If anything is incorrect, unclear or inconsistent with your circumstances, you must stop and either correct the relevant answers, contact us about a technical generation error or obtain independent legal advice.

8.5 Delivery of the Pack does not confirm that it is suitable for a matter that falls outside the stated eligibility criteria.

8.6 HM Land Registry’s acceptance of an application does not necessarily confirm that every underlying decision was legally or financially appropriate.

9. We do not represent you

9.1 You conduct the transaction and application yourself.

9.2 We are not your agent and have no authority to make a statement, commitment or representation on your behalf.

9.3 You must not:

(a) tell HM Land Registry or another person that DIY Conveyancing Ltd acts for you;

(b) identify DIY Conveyancing Ltd as your conveyancer, legal representative or person lodging the application;

(d) use our address as the address for service for a property owner, applicant or party to the transaction.

9.4 Any application to HM Land Registry must be submitted by an applicant who is:-

also a Transferee in respect of the transaction to which the application relates;
or other person lawfully entitled to submit it.

10. Placing an order

10.1 The Order Page will identify the Pack, its principal features, the total price and the expected method of delivery.

10.2 You can review and correct your answers before placing the order.

10.3 By placing an order, you confirm that:

(a) you have read and accepted these Terms;

(b) the information supplied is accurate to the best of your knowledge;

(d) you understand the self-service nature of the product; and

(e) you will not treat the Pack as personalised legal advice.

10.4 Your order is an offer to purchase the Pack. Our contract is formed when we send an order confirmation or begin supplying the Pack, whichever occurs first.

10.5 We may refuse or suspend an order where:

(a) payment is not authorised;

(b) we reasonably suspect fraud, identity misuse or unlawful conduct;

(d) a technical problem prevents reliable generation; or

(e) we are required to do so by law.

10.6 If we refuse an order before supplying any part of the Pack, we will refund the payment unless the law prevents us from doing so.

11. Prices and payment

11.1 The amount shown on the Order Page is the total price payable to us, including VAT where VAT is chargeable.

11.2 Payment must be made using one of the payment methods offered at checkout.

11.3 Payment will be processed by Stripe, a third-party payment provider. We do not receive your full payment-card details.

11.4 Unless expressly stated otherwise, the Pack price does not include:

(a) HM Land Registry fees;

(b) official-copy fees;

(d) Stamp Duty Land Tax or Land Transaction Tax;

(e) lender, landlord or management-company fees;

(f) postage or courier charges; or

(g) professional advice from another provider.

11.5 Optional extras will not be added to your order unless you actively select and agree to pay for them.

12. Immediate supply and cancellation rights

12.1 Because the Pack is personalised digital content generated from your answers, we normally begin generation immediately after payment.

12.2 Before we begin supplying digital content during the 14-day cancellation period, we will ask you to:

(a) expressly consent to immediate supply; and

(b) acknowledge that your statutory right to cancel the digital-content contract will be lost when supply begins.

12.3 Once supply of the digital content has begun following that consent and acknowledgement, you no longer have a right to cancel merely because you have changed your mind.

12.4 To the extent that the contract includes a service, you also request that we begin that service immediately.

12.5 If you cancel a service element before it has been completely performed, we may charge a proportionate amount for the service performed up to cancellation where the law permits.

12.6 If a service has been completely performed within the cancellation period following the legally required express request and acknowledgement, the right to cancel that service is lost.

12.7 Nothing in this clause removes your rights where the Pack is faulty, not as described or has not been supplied with reasonable care and skill.

12.8 If immediate-supply consent has not been properly obtained, your statutory cancellation rights will apply notwithstanding anything else in these Terms.

13. Delivery and access

13.1 We will normally make the Pack available through the website, by email or both.

13.2 The Pack will be supplied in the file formats stated on the Order Page. You are responsible for having a device and software capable of opening, viewing and printing those formats.

13.3 Automatic generation is usually prompt, but internet, hosting, payment or software problems may delay delivery.

13.4 If you have not received or cannot access the Pack, you must contact us at [support email].

13.5 You must provide a correct email address and keep any account credentials secure.

13.6 Your download link remains valid for 24 hours after purchase. You are responsible for downloading and securely retaining a copy before that period expires. Your pack is also emailed to you.

13.7 Expiry of online access does not affect any statutory rights you may have concerning the Pack supplied.

14. Corrections and regeneration

14.1 You must distinguish between:

(a) a software or generation error attributable to us; and

(b) an incorrect document caused by an inaccurate answer, omitted fact, changed instruction or unsupported transaction.

14.2 If the Pack incorrectly reproduces an accurate answer, or a software fault causes it to differ from the product description, we will investigate and, where appropriate, regenerate or correct the Pack without charge.

14.3 A change in your circumstances, intentions, parties or transaction after purchase may require a new Pack and additional payment.

14.4 We may refuse to amend a Pack if the requested amendment would require personalised legal drafting, individual advice or use outside the supported scope.

14.5 You must not alter an HM Land Registry form or deed after execution except in accordance with applicable law and HM Land Registry requirements.

15. Changes in forms, law and practice

15.1 We take reasonable care to maintain the automated templates and general guidance used by the service.

15.2 The Pack is generated by reference to the product version in use on the date of generation.

15.3 HM Land Registry forms, fees, practice and legal requirements may change after a Pack has been generated.

15.4 You should submit the Pack promptly and verify current requirements before signing or submission, particularly if a significant period has elapsed.

15.5 A purchase does not include indefinite monitoring, legal updates or future versions unless the Order Page expressly states otherwise.

15.6 If we become aware during your access period that a material template update affects an unused Pack, we may make a regenerated version available.

15.7 We remain responsible for supplying the Pack with the standard required by consumer law at the time of supply.

16. Your statutory consumer rights

16.1 Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.

16.2 Digital content must meet the standards imposed by the Consumer Rights Act 2015, including applicable requirements concerning satisfactory quality, fitness for a particular purpose made known to us and correspondence with description.

16.3 Any service element must be performed with reasonable care and skill.

16.4 Where the law entitles you to repair, replacement, repeat performance, a price reduction or refund, we will provide the appropriate remedy.

16.5 You should contact contact@diy-conveyancing.co.uk promptly and explain the problem, the order number and the remedy sought.

16.6 A statement that the service is self-service does not remove our responsibility for an error caused by our platform failing to perform as described.

17. Results and third-party decisions

17.1 We do not guarantee that HM Land Registry will accept, register or complete an application.

17.2 Registration may depend on matters outside our control, including:

(a) the state of the title;

(b) accurate execution and witnessing;

(d) supporting documents;

(e) compliance with restrictions;

(f) mortgage-lender or third-party consent;

(g) payment of the correct fee;

(h) tax compliance;

(i) answers to requisitions; and

(j) HM Land Registry practice and decision-making.

17.3 We make no representations about how long HM Land Registry, a lender, tax authority or other third party will take.

17.4 We do not guarantee that a transaction will achieve a particular tax, ownership, inheritance, matrimonial, benefits, insolvency or financial-planning result.

17.5 Nothing in this clause limits our responsibility where a failure is caused by our breach of contract or failure to exercise reasonable care and skill.

18. Our liability

18.1 We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to exercise reasonable care and skill.

18.2 Loss or damage is foreseeable if it was an obvious consequence of our breach or was contemplated by you and us when the contract was formed.

18.3 We are not responsible for loss caused by:

(a) inaccurate, incomplete or misleading information supplied by you;

(b) a relevant fact you did not disclose;

(d) use of the Pack for an unsupported transaction;

(e) failure to read or follow a warning or instruction;

(f) failure to check the Pack before execution or submission;

(g) alteration of a Pack after generation;

(h) invalid signing, witnessing or dating;

(i) failure to obtain tax, mortgage, trust or other specialist advice where reasonably required;

(j) the act or omission of HM Land Registry, a lender, tax authority, postal provider or another independent third party;

(k) a change in law, form or official practice after supply that we could not reasonably have anticipated; or

(l) you using the pack for a transaction that is not a supported transaction;

(k) your failure to take reasonable steps to reduce or avoid a loss after becoming aware of a problem.

18.4 The service is supplied for consumer use. We are not responsible for business losses, loss of business opportunity, loss of profit or commercial interruption arising from use contrary to clause 4.

18.5 We do not exclude or limit liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation;

(d) liability that cannot lawfully be excluded; or

(e) any other matter where exclusion or restriction would be unfair or unlawful.

18.6 By entering into a contract with us, you acknowledge and agree that:

(a) we are not acting for you as your solicitor, conveyancer, legal representative or legal adviser;

(b) no solicitor-client relationship or legal retainer is created between you and us;

(d) you remain responsible for deciding whether the Service is suitable for your circumstances, checking the documents we produce from the information you provide, and making and progressing your application to HM Land Registry.

18.7. Nothing in these Terms requires you to bear a loss that was legally caused by a defect in our product merely because you were responsible for conducting the transaction yourself.

19. Third-party websites and services

19.1 The website or Pack may link to HM Land Registry, HM Revenue & Customs, the Welsh Revenue Authority or other third-party services.

19.2 A link does not mean that we control or endorse every statement, service or decision made by that third party.

19.3 You are responsible for reading the current official guidance and terms applicable to any separate third-party service you use.

19.4 We are not responsible for an independent third-party product or service that you choose and purchase separately.

19.5 This clause does not remove our responsibility for a third-party component that we expressly sell to you as part of the Pack.

20. Personal information

20.1 We process personal information in accordance with our Privacy Notice.

20.2 The Privacy Notice explains, among other things, what information we collect, why we use it, who we share it with, how long we retain it and the rights available to individuals.

20.3 You must have a lawful basis and appropriate authority to provide information about another owner, transferee, witness, lender, beneficiary or other person.

20.4 Where reasonably practicable, you should provide that person with our Privacy Notice or explain where it can be found.

20.5 You must not enter another person’s information for an improper, deceptive or fraudulent purpose.

20.6 Questions or complaints about our use of personal information should be sent to [privacy email or complaint form].

21. Intellectual property and permitted use

21.1 We or our licensors own the intellectual-property rights in the website, software, questionnaire logic, original explanatory materials and original document content, except for official forms and other third-party material.

21.2 HM Land Registry forms, government material and other third-party content remain subject to the rights and licence terms applicable to that material.

21.3 When you purchase a Pack, we grant you a personal, non-exclusive, non-transferable licence to use it for the single Supported Transaction identified in your order.

21.4 You may print, copy and supply the Pack to the parties, witnesses, HM Land Registry, tax authorities, lenders and advisers involved in that transaction.

21.5 You must not:

(a) resell or commercially distribute a Pack;

(b) use it for multiple unrelated transactions;

(d) copy or reverse-engineer the questionnaire or generation system;

(e) use automated tools to scrape or reproduce the service; or

(f) present our templates or guidance as your own commercial product.

22. Misuse and suspension

22.1 We may suspend access where we reasonably believe that the service is being used:

(a) fraudulently or unlawfully;

(b) to impersonate another person;

(d) to interfere with the website or another user;

(e) to evade an eligibility restriction; or

(f) in breach of the licence in clause 21.

22.2 Where reasonably possible, we will explain the reason for suspension and allow you to respond.

22.3 If we terminate access without breach by you and without supplying the Pack, we will refund the relevant payment.

22.4 Suspension does not affect statutory rights concerning digital content already supplied.

23. Complaints and alternative dispute resolution

23.1 We want to resolve complaints fairly and promptly.

23.2 Complaints should be sent to:

Email: contact@diy-conveyancing.co.uk Post: DIY CONVEYANCING LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

23.3 Please include your name, order number, a description of the issue and the outcome sought.

23.4 We will investigate the complaint and communicate our outcome in writing.

23.5 If the complaint remains unresolved, our final response will provide information about any accredited alternative dispute resolution provider that could deal with the dispute and will state whether we are required or willing to participate in that process.

23.6 DIY CONVEYANCING LTD is not an SRA-authorised law firm. You should not assume that the Legal Ombudsman has jurisdiction over the company or this service.

23.7 Nothing in this clause prevents you from exercising statutory rights or bringing court proceedings.

24. Changes to these Terms

24.1 The Terms applicable to your purchase are the version accepted when the order was placed.

24.2 We may change these Terms for future orders to reflect changes in the service, law, regulation or business operations.

24.3 We will not retrospectively impose a material disadvantage on an existing purchase merely by publishing new Terms.

24.4 If an ongoing account feature is materially affected by a proposed change, we will give reasonable notice where appropriate.

25. General provisions

25.1 If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

25.2 A delay in enforcing a right does not waive that right.

25.3 Nothing in these Terms gives a person other than you or us a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

25.4 These Terms, the Order Page and any pre-contract information that consumer law treats as binding form the contract between you and us for the Pack.

25.5 Nothing in clause 25.4 excludes liability for fraud or prevents you from relying on a statement or information that the law makes part of the contract.

26. Governing law and courts

26.1 These Terms and the contract are governed by the law of England and Wales.

26.2 The courts of England and Wales will have jurisdiction.

26.3 If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your home courts, and nothing in these Terms removes mandatory consumer rights applicable where you live.

26.4 The Pack itself is designed only for property and registration matters governed by the law and registration system of England and Wales.

27. Contact details

27.1 Questions about the Pack or these Terms may be sent to:

DIY CONVEYANCING LTD 71–75 Shelton Street Covent Garden London WC2H 9JQ

Email: contact_diy-conveyancing.co.uk

Company number: 16476638